Effective date: 12 September 2026
Before returning an item
Contact us within the applicable return period with your order number, reason for return and photographs where relevant. Wait for return instructions. Items sent without approval may be delayed or refused where lawful.
Change-of-mind returns
Eligible standard, unused items in their original condition and packaging may be returned within the period stated on your invoice or any longer period required by law. The customer may be responsible for return transport and any lawful direct return cost. Original delivery charges are not refundable unless required by law or the item was supplied incorrectly.
Incorrect, damaged or defective goods
Notify us promptly if goods are incorrect, damaged in transit or defective. Keep the product and packaging available for assessment. Where a claim is valid, we will provide the repair, replacement, refund or other remedy required by applicable consumer law.
Non-returnable items
Custom-made, cut-to-size, installed, altered or specially ordered items are generally not returnable for change of mind. This does not remove rights relating to defective, unsafe or incorrectly supplied goods.
Refunds
Approved refunds are made to the original payment method where practical after inspection. Processing times depend on the payment provider. No policy on this page limits rights that cannot be limited under South African law.
Questions?
Contact Cargo Path Ways at 22 Sutton Rd, Sidwell, Gqeberha, 6061 or WhatsApp +27 73 075 5176.
These website terms are general business information and should be reviewed by a qualified South African legal professional to confirm they match your exact operations, registrations, payment methods and insurance.